(Sr) Program Manager, ELT Product Solutions and Assessment

About the Role

We are looking for a talented Program Manager to oversee the end-to-end roll-out, delivery, and operations of Programme OUP’s English assessment portfolio, coordinate collaborations on multiple projects between the ELT Division and Education CML branch, push through deal proposal approvals, and other ad-hoc programs.

The Program Manager will play a crucial role in ensuring the seamless execution of the ELT home-learning strategies and assessment services in China, meeting both client expectations and industry standards.

Key responsibilities:

1. Programme Leadership:

• Responsible for translating the high-level strategy into a clearly defined programme plan for implementation, ensuring delivery of the programme in accordance with agreed timeframes, ensuring clear alignment to business goals and strategies.
• Work closely with CML assessment team on the planning, implementation, and tracking of English assessment programmes, aligning with industry standards and regulatory requirements.

2. Stakeholder Management:

• Work closely with CML to manage relationships with key internal stakeholders, and internal teams to ensure alignment and satisfaction throughout project lifecycle.

3. Technology Integration:

• Collaborate with IT teams to integrate assessment technologies and digital solutions, ensuring reliable delivery platforms and supporting infrastructure.

4. Quality Assurance:

• Work with CML to implement rigorous quality assurance processes to maintain reliability and validity of exams and ensure adherence to assessment standards.

5. Reporting and Analytics:

• Provide regular progress reports about programmes of work, performance metrics, and actionable insights to stakeholders, supporting data-driven decision-making.
• Organize and maintain information, documentation, and centralized resources for the CML

6. Continuous Improvement:

• Evaluate programme performance, gather feedback, and implement enhancements to improve efficiency, effectiveness, and client satisfaction.

7. Communication:

• Work closely with the wider regional team and the HQ to ensure alignment of programme objectives and delivery in line with wider organisational objectives

8. People Management:

• Ensure that the right level of resourcing, both capacity and skillset is planned and secured, so that the Programme is set-up for success.

9. Planning:

• Strategic Planning: Contribute to annual strategic planning activities by collaborating with various functions.

10. Budget Oversight:

• Define and manage the programme's budget, monitoring expenditure and costs against delivered and realized.

About You

Essential: 

• Bachelor’s degree in Education, Business Administration, Computer Science, or a related field. 
• 8+ years of experience in programme management within the ELT sector.
• Proven track record in managing large-scale projects with multiple stakeholders, demonstrating strong organizational and leadership skills. 
• Excellent communication skills with the ability to engage and influence stakeholders at all levels, fostering collaborative relationships. 
• Experience in managing complex budgets and resources, ensuring cost-effective programme delivery. 
• Knowledge of ELT business, international educational assessment frameworks and regulatory requirements.
• Experience with Agile project management methodologies and tools (e.g., JIRA, Agile Central).

Desirable: 

• Master’s degree preferred.
• Ideally with  experience of English language testing and exposure to global assessment standards and best practices.
• PMP, PgMP, or relevant project management certifications are advantageous.
• Familiarity with assessment technologies and platforms and their integration into operational workflows. Understanding of examination processes, assessment methodologies, and test administration logistics.
• Understanding of data privacy and security protocols related to assessment and testing services. 
• Ability to adapt to changing priorities and navigate ambiguity in a fast-paced environment.

Queries

Please contact suki.chan@oup.com with any queries relating to this position.