Office & Commercial Coordinator

About the Role

We are looking for a talented Office & Commercial Coordinator to join our team who will be responsible for office administrative work, internal communications, company activities and commercial coordination.  He/she will also be responsible for providing consulting services to relevant customers to grow the business and develop the OUP brand in the market.

Key responsibilities:

Office Coordination

• Provide administrative support to the office such as office supplies & office equipment maintenance, courier services, coordination of travel arrangements for local and overseas quests, arrangement of team & company events (business planning meeting/ Asia manager’ meeting) and IT support. 
• Handle office expenses & petty cash and maintain a clear record for approval and payment; handle staff expenses, make sure staff are submit on time with manager approval and pass to outsourced company.
• Support recruitment process, new staff settle down (prepare office space, equipment, user account, etc), provide induction training; and keep/ update holiday balance, and circulate staff handbook and regulation.
• Maintain complete staff records (staff personal info, insurance records, etc) and staff leave record and office assets list. 
• Check distributors’ monthly order schedule, invoice confirmation, gratis copy uses and process credit claim request to UK.
• Manage the gratis for office such as updating stock list, controlling stock level, counting stock for audit, checking UK/ CN’s stock availability, and ordering gratis and advanced copy of new titles.
• Support RAM for annual price increase exercise, SNP request, and local price adjustment.
• Update monthly report, produce quarterly gratis & defective claim report and provide relevant business data upon RAM’s request.
• Act as a main contact for internal communication, and customers’ inquiry.
• Update monthly customer report. Act as a bridge between the Educational Consultant and the customer.

Commercial Coordination 

• Maintain existing small institutional adoptions and prospect new business by phone and email to assess needs and to position appropriate materials. 
• Follow up on marketing leads and to pass to relevant team members as appropriate.
• Timely and accurate input and update of institution, contact and adoption data in the system.
• Data extraction and manipulation to enable planning and reporting of business activity.
• Identify ELT market trends, conditions, activities, and opportunities.
• A broad understanding of not only OUP products but also competitors' products.
• Have basic knowledge and skills in marketing to collaborate with the marketing team.
• Increase and develop knowledge of current ELT pedagogy through provided training and self-study.
• At all times maintain an appropriate, professional relationship with customers, ensuring a positive image of OUP and of you as the company representative

About You

Essential: 

• Fluent in Vietnamese and English. Strong communication skill.
• Ability to manage time effectively.
• Proficient in MS Office Applications like MS Excel, Word and Outlook 
  Commercial knowledge.
• Knowledge of ELT market.
• Ability to work independently and be an effective team player

Desirable: 

• Prior work experience in administration, and general accounting is preferable.

Queries

Please contact suki.chan@oup.com with any queries relating to this position.