Sales Operations Administrator

Job Title

• Title: Sales Operations Administrator
• Department: Sales Operations (Academic)
• Location: Sector -62 , Noida

About the Role

The Sales Operations Administrator supports the Academic Sales Operations team by delivering operational and administrative tasks that enhance sales processes and maintain strong customer relationships. This role collaborates with senior team members to ensure efficient sales support and provides first-line assistance to external customers. The goal is to drive positive outcomes through effective sales operations and customer service.

Key Accountabilities

1. Communications

   • Build and maintain strong working relationships with internal teams and external stakeholders including customers, societies, agents, and resellers.
   • Follow up on queries, provide updates, and support issue investigations and system setup tasks.

2. Administrative Tasks

   • Send invoices, gather and report sales data, monitor title feeds, distribute MARC records, and manage pricing and contact verification.
   • Log Salesforce opportunities and support the Commit to Open initiative.

3. Billing

   • Process billing for various journal and online product types, including collections, subscriptions, archives, and reseller agreements.
   • Handle billing for initiatives like Commit to Open and platforms such as HE Paypal and Oxford Learning Link.

4. Troubleshooting

   • Analyze and resolve issues, support key accounts, investigate access errors, and assist with system setup corrections.

5. System Set Up

   • Manage transitions for new joiners/leavers, product changes, renewals, and pricing updates.
   • Set up and update customer data, activate accounts, and ensure accurate access and pricing configurations.
   • Support quarterly system data reviews and cleanups.

Skills, Knowledge, and Experience

Attributes (Essential)

• Approachable, friendly, and a team player
• Flexible and IT literate
• Strong written and verbal communication
• Quick learner and effective time manager

Skills & Knowledge

• Adaptability: Embraces change and varied workloads
• Time Management: Prioritizes effectively and meets deadlines
• Written Communication: Clear, precise, and adaptable writing
• Analytical Skills: Strong root cause analysis and trend identification
• Self-Knowledge: Resilient, open to feedback, and self-aware
• Microsoft Office: Proficient in Excel (basic formulas), Word, Teams, Outlook

Education or Qualifications

• Educated to A-level or equivalent

Previous Experience

• Proven customer service experience
• Desirable: Familiarity with academic digital resources, online journals, library systems, IP address management

Key Interfaces

• Internal: Sales, Customer Service, Technology, Editorial, Finance, Group Operations, Marketing
• External: Online product and journal customers, Societies, Agents, Resellers

Systems Used

• Advantage, Sigma, Salesforce, 8X8, SAMS

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