Outsource Services Lead

Job Title

• Title: Outsourced Services Lead
• Department: Procurement, Publishing and Content Operations
• Location: Sector - 62, Noida

About the Role

The Outsourced Services Lead is responsible for sourcing and contracting third-party content creation services in alignment with OUP’s policies and governance. This includes onboarding, price negotiation, budget approval, and supplier performance feedback. The role involves managing supplier relationships from engagement through to final delivery and payment, ensuring quality and cost efficiency. The role also supports continuous improvement and cost-saving initiatives in collaboration with the Outsourced Services Manager and works closely with stakeholders across Publishing & Content Operations and Product Planning.

Key Accountabilities

1. Supplier Selection:
   Select appropriate suppliers based on experience and task suitability to ensure high-quality, cost-effective content creation.

2. Resource Planning:
   Collaborate with internal stakeholders to plan sourcing requirements and timelines, minimizing urgent outsourcing needs.

3. Supplier Engagement Process:
   Manage all supplier engagement activities including briefing, price negotiation, contract and budget approval, and payment confirmation, in compliance with OUP policies.

4. Supplier Performance Monitoring:
   Track and address supplier performance issues, escalating unresolved concerns to the Outsourced Services Manager.

5. Communication:
   Ensure outsourcing requirements are clearly communicated to suppliers and aligned with budget and schedule expectations.

6. Systems and Documentation:
   Maintain accurate records of outsourcing activities in internal systems, ensuring visibility of spend and contributing to process improvements.

Skills, Knowledge, and Experience

Attributes (Essential):

• Strong organizational and prioritization skills
• High attention to detail and accurate record-keeping
• Resourceful and effective problem solver
• Excellent verbal and written communication
• Ability to multitask and adapt to change
• Positive, action-oriented mindset

Skills and Knowledge (Desirable):

• Understanding of the publishing lifecycle across Editorial, Design, and Media
• Proficiency in Microsoft Office (especially Excel) and Adobe software
• Interest or background in ELT

Experience (Essential):

• Relevant experience in publishing or a similar industry
• Familiarity with ERP systems like SAP, including reporting and PO creation
• Experience with contracts and third-party supplier engagement
• Experience working in a matrix organization

Qualifications:

• Degree-level education or equivalent experience (e.g., qualification in Purchasing and Supply Management)

Please apply on Careers.oup.com