Customer Services Assistant

Oxford University Press East Africa

Oxford University Press East Africa publishes quality educational materials across Kenya and the region. Join us in advancing learning and knowledge worldwide.

Oxford University Press is a department of the University of Oxford. It is our mission to further the University's objective of excellence in research, scholarship, and education by publishing worldwide.

Customer Service Assistant

(Permanent Position)

We are seeking a Customer Service Assistant to deliver efficient, high-quality support to our customers across multiple channels.

The appointed individual will be reporting to the Customer Services & Supply Chain Manager.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email and website.
• Process orders, returns, and credit/debit notes accurately using SAP.
• Resolve queries and complaints in line with KPIs and service standards.
• Support tender projects and post-delivery follow-ups.

Qualifications and Experience

• Secondary education certificate or equivalent of Front Office Operations Certificate in a qualified hospitality institution.
• Minimum 1 year experience in a customer service role.
• Strong communication and writing skills.
• Computer literacy: SAP experience is an advantage.

Attributes:

• Proactive and results-driven.
• Ethical and team-oriented.

• Innovative and eager to learn.
• Strong communication skills and a willingness to learn.

Why Join Us?

• Be part of a globally recognized organization.
• Gain experience in a dynamic, customer-focused environment.

Location: Nairobi

Closing Date: 13 January 2026