Manager, Academic Excellence

Job Title

• Manager, Academic Excellence
• Department – Sales Support– School Education (West)
• Location – Surat

About the Role

Introduction

Responsible for overall academic journey of a school resulting in revenue generation, retention, upsell and cross-sell opportunities.

Key Accountabilities

• Support and monitor Oxford Advantage’s execution in partner schools.
• Visit schools at regular intervals to train teachers and ensure smooth implementation of our system.
• Timely completion of trainings and ISVs.
• Review and execute training modules for teachers, principals, academic coordinators and conduct observation and coaching sessions.
• Zero open complaints in the territory beyond 7 days.
• Own the entire academic implementation and be the pillar for 100% retention of the partner schools.
• Working towards improving the LMS usage in the user schools across the region.
• Promoting digital products in schools in the respective region.
• Identify the opportunities of up-sell and cross-sell and collaborate with internal stakeholders to ensure logo retention.
• Executing innovative customer engagement activities for customer delight.
• Training of internal resources in the respective region
• Reporting, auditing and documentation.

About You

• A Postgraduate/ graduate degree in any discipline with excellent communication skills
• Minimum of 4 years of prior relevant industry experience
• Tech savvy and knowledgeable about the Edtech domain
• Experience of teacher training
• Understanding of LMS and technology
• Good understanding of computer applications
• Experience in the integrated services domain
• Excellent relationship building skills.
• Ability and flexibility to travel 15-20 days in a month.

Please apply on Careers.oup.com