Sales Operations Executive

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. Like the University of Oxford of which we are a part, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our mission. It is why 100% of the money we make is reinvested into education and research. It is why all 6,000 of us in 52 countries care deeply about reaching more people, in more places, with world-class learning and research materials and services.

About the position

We are looking for a Sales Operations Excecutive to act as a communication channel between clients (external/internal) and the company, in decision-making, information handling, and strategic forecasts. 

The selected candidate must be a creative and enthusiastic self-starter with exceptional communication, organizational and customer centric-mindset.

This role is based in Mexico City.

Responsibilities

• Telephone and email support for distributors, schools, teachers, educational consultants, and the general public.

• Backorder control (tracking in database and system) and communication to the client.

• Evaluation and analysis of returns at the end of each season.

• Control and review of corporate email accounts: pedidos@oup.com and Atencionaclientes@oup.com.

• Detect sales opportunities.

• Build strong relationships with clients to create medium- and long-term alliances.

• Persistence to maximize order placement.

• Promote the brand through service quality.

• Sales report analysis.

• Plan actions to meet client needs and expectations.

• Follow OUP ethical policies.

• Maintain internal and external databases.

• Contribute to a great team spirit and high performing team

• Adhere to OUP Ethical Policies

This is a full-time role. 

About You

The successful candidate will need to possess the following skills:

Essential:

• Communication skills

• Activity organization

• Analytical and numerical ability

• Customer service attitude

• Intermediate knowledge of Microsoft Office

• Proactive, independent, problem solver, decision maker, and strongly goal-oriented

• Power BI

• Desirable:

• Effective communication skills, B2 level of English
• Good IT skills and the ability to learn new systems 

We are committed to supporting diversity in our workforce and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.