Senior Digital Product Specialist

About the Role

We are looking for a talented Senior Digital Product Specialist to join our Digital Team who will be responsible for developing and enhancing digital learning products, including interactive platforms, content delivery systems, and AI-powered products that empower educators and learners. This role focuses on creating user-centric, accessible, and high-performing products while ensuring seamless integration with evolving educational needs.

Key Responsibilities:

• Act as a senior hands-on digital product specialist for assigned digital learning platforms and internal tools, taking ownership from requirement clarification through solution delivery, release and post-launch support.
• Work closely with the Head of Digital Product Management, system analyst, product managers, editorial teams, UX/UI designers, vendors and Group Technology to translate educational and business requirements into practical technical solutions.
• Analyze platform needs, user journeys, data flows, integration points and operational constraints, then propose feasible solution options with clear implications on cost, timeline, maintainability and user experience.
• Configure, enhance and maintain digital product features, user interfaces, service workflows, data handling logic and integration components using appropriate modern web, cloud and automation technologies.
• Support API, SSO, entitlement, content delivery, reporting and third-party platform integrations, including LMS and education technology interoperability where required.
• Contribute to AI-enabled product initiatives by researching suitable technologies, preparing prototypes or proof-of-concepts, supporting technical evaluation, and helping integrate approved AI services into product workflows.
• Prepare technical specifications, implementation notes, test scenarios, release checklists and support documentation to ensure knowledge can be shared and maintained within the team.
• Coordinate with internal and external technical teams on cloud services, environment setup, release planning, troubleshooting, security review, performance tuning and production incident follow-up.
• Carry out hands-on investigation and problem solving across user interface behaviour, service workflows, data issues, access control, browser/device compatibility and user-reported production issues.
• Promote good technical practices in maintainability, accessibility, responsive design, system performance, security awareness, version control, testing discipline and release quality.
• Identify opportunities to improve internal workflows through automation, reusable tools, templates, AI-assisted processes and operational streamlining.

About You

Essential:

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 5+ years of experience in full stack development, software development, or technical product development.
• Proficiency in front-end technologies: HTML5, CSS3, JavaScript, and frameworks like React, Angular, or Vue.js.
• Strong back-end development experience with Node.js, Python, or Java.
• Experience with relational and NoSQL databases (e.g. MySQL, DynamoDB).
• Familiarity with RESTful APIs, Git, and CI/CD pipelines.
• Hand-on experiences on AI technologies and development.
• Experiences with cloud technologies (AWS, Azure, GCP or Alibaba).
• Good understanding of responsive design, accessibility, browser/device compatibility, performance optimisation and secure product delivery principles.
• Ability to investigate technical issues independently across user interface, service, database, integration and infrastructure layers.
• Good communication and problem-solving skills.
• Self-motivated, proactive, and eager to learn new things.
• Responsible and able to work under pressure.

Desirable:

• Experience in the EdTech, education or publishing industry.
• Familiarity with SCORM, xAPI, QTI or LTI standards.
• Knowledge of content delivery networks (CDNs) and digital rights management (DRM).
• Passion for education and improving learning experiences through technology.
• Exposure to AI-enabled product workflows, automation tools, OCR, LLM services or AI-assisted content/product operations.
• Experience working with external vendors, regional technology teams, cybersecurity reviewers or cloud/infrastructure teams.
• Understanding of agile delivery, product lifecycle management, UAT coordination and production incident management.