Manager, Academic Excellence

Job Title

• Title: Manager, Academic Excellence
• Department: Sales Support (Academic Excellence)
• Location: Siliguri, West Bengal

About the Role

Responsible for the overall academic journey of a school, resulting in revenue generation, retention, upsell, and cross-sell opportunities.

Key Accountabilities

• Support and monitor Oxford Advantage’s execution in partner schools.
• Visit schools regularly to train teachers and ensure smooth implementation of our system.
• Ensure timely completion of trainings and ISVs.
• Review and execute training modules for teachers, principals, and academic coordinators, and conduct observation and coaching sessions.
• Ensure zero open complaints in the territory beyond 7 days.
• Own the entire academic implementation and be the pillar for 100% retention of partner schools.
• Work towards improving LMS usage in user schools across the region.
• Promote digital products in schools in the respective region.
• Identify opportunities for upsell and cross-sell, and collaborate with internal stakeholders to ensure logo retention.
• Execute innovative customer engagement activities for customer delight.
• Train internal resources in the respective region.
• Handle reporting, auditing, and documentation.

Skills, Knowledge, and Experience

• Postgraduate/graduate degree in any discipline with good communication skills.
• Minimum of 4 years of prior relevant industry experience.
• Tech-savvy and knowledgeable about the Edtech domain.
• Experience in teacher training.
• Understanding of LMS and technology.
• Good understanding of computer applications.
• Experience in the integrated services domain.
• Excellent relationship-building skills.
• Ability and flexibility to travel 15-20 days a month.

Please apply on Careers.oup.com.