Junior Manager Customer Services

About the Role

The role primarily will involve addressing customer queries and feedback, providing product information and processing orders. It may also include continuous improvement initiatives in light of ongoing processes and data-driven insights.

Overall, the position aims to build rapport with customers and internal stakeholders by engaging with them in a friendly and professional manner, deliver exceptional experience, and nurture lasting customer relationships.

About You

The ideal candidate should have the following:

• A strong school education with relevant degree (at least bachelor) from a recognized university.
• High proficiency in verbal and written English language is essential.
• Strong analytical, communication, and active listening skills are essential.
• Good MS Excel skill.
• 1-2 years of relevant experience is preferred.
• Ability to solve problems, multitask, manage time, and prioritize.