Customer Success Manager

About the role

OxfordAQA is a leading international exam board, offering rigorous and globally relevant qualifications benchmarked to UK standards. We are committed to supporting schools and students worldwide with fair and inspiring assessments that enable learners to achieve their best and progress to leading universities.

We are seeking a dedicated Customer Success Manager to join our team in Pakistan. The primary responsibility of this role is to collaborate with schools and ensure they maximize the benefits of using OxfordAQA’s products and services. This involves engaging with customers after they have committed to using our curriculum, qualifications, and resources, providing expert consultation to ensure a smooth experience.

The Customer Success Manager's focus is on engaging with customers from the onboarding stage to renewal, utilizing a range of approaches to enhance product awareness, usage, best practices, and strategic guidance. Additionally, they will skillfully position additional resources and services to further improve the customer's overall experience and results.

About you

The successful candidate(s) should possess:

• Relevant business degree (preferably a Master’s) with 6-8 years of experience in customer success, account management, or a related field.
• Strong knowledge of educational qualifications and assessment processes. 
• High level of business development acumen with strong interpersonal, decision making, problem solving, presentation, and analytical skills.
• Outstanding time management skills with the ability to set priorities, work independently and within a team.
• Excellent computer literacy, including proficiency in MS Office, SAP and tools for forecasting and market analysis using data mining techniques.
• Impeccable English language skills.
• A valid driving license and willingness to travel as per business needs