Customer Support Consultant

Location: 

Docklands, VIC, AU, 3008

Salary:  Market rate
Division:  Technology and Operations
Department:  Marketing & Customer Experience

Want to join a global enterprise, working with one of the world’s most respected brands to improve educational outcomes? Want to thrive in an environment offering pace and challenge?

 

Oxford University Press Australia & New Zealand, a division of The University of Oxford, is seeking an experienced, enthusiastic and well-organised customer service professional to join our Customer Support team on a full-time basis. 

As the successful applicant, you will help us to fulfil our vision of delivering world-class customer experience with a focus on loyalty and satisfaction and of promoting OUP's customer-first culture in every interaction. 

 

Reporting to the Customer Support Manager, you will: 

  • Provide information and support to all customers via phone and email
  • Answer inbound digital support and customer service enquiries
  • Provide testing and feedback on our digital platforms and products
  • Assist with all customer service duties including data entry.

 

You will have: 

  • Experience in Customer Service and Digital Support
  • Strong organisational and communication skills
  • High level of attention to detail
  • Excellent analytical and problem-solving skills
  • High level of computer literacy.

 

In return we can offer:

  • Highly flexible working environment 
  • Two work-from-home days per week and a monthly RDO
  • Access to contemporary offices and facilities close to Southern Cross Station 
  • Varied learning and development opportunities 
  • The opportunity to support Skyline Education Foundation through our Workplace Giving Program 
  • Comprehensive wellbeing program, including an EAP available to you and your family
  • Other enterprise level benefits including Long Service Leave at 5 years, 2 days of Volunteering Leave per year and more

 

Watch the video below to learn more about what it's like working at OUPANZ! 

 

Please send in your full application (including a covering letter and CV) via the APPLY button. 

Only shortlisted candidates will be contacted. No recruitment companies please. 

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Job Category:  Support & Operations