Customer Support Consultant

Want to join a global enterprise, working with one of the world’s most respected brands to improve educational outcomes? Want to thrive in an environment offering pace and challenge?

Oxford University Press Australia & New Zealand, a division of The University of Oxford, is seeking an experienced, enthusiastic and well-organised customer service professional to join our Customer Support team on a full-time basis. 

As the successful applicant, you will help us to fulfil our vision of delivering world-class customer experience with a focus on loyalty and satisfaction and of promoting OUP's customer-first culture in every interaction. 

Reporting to the Customer Support Manager, you will: 

• Provide information and support to all customers via phone and email
• Answer inbound digital support and customer service enquiries
• Provide testing and feedback on our digital platforms and products
• Assist with all customer service duties including data entry.

You will have: 

• Experience in Customer Service and Digital Support
• Strong organisational and communication skills
• High level of attention to detail
• Excellent analytical and problem-solving skills
• High level of computer literacy.

In return we can offer:

• Highly flexible working environment 
• Two work-from-home days per week and a monthly RDO
• Access to contemporary offices and facilities close to Southern Cross Station 
• Varied learning and development opportunities 
• The opportunity to support Skyline Education Foundation through our Workplace Giving Program 
• Comprehensive wellbeing program, including an EAP available to you and your family
• Other enterprise level benefits including Long Service Leave at 5 years, 2 days of Volunteering Leave per year and more

Watch the video below to learn more about what it's like working at OUPANZ! 

Please send in your full application (including a covering letter and CV) via the APPLY button. 

Only shortlisted candidates will be contacted. No recruitment companies please.