Manager, Academic Excellence

Job Title

• Title: Manager, Academic Excellence
• Department: Sales Support
• Location: Trichy

About the Role

Introduction – the ‘why’

This is an exciting opportunity to join Oxford University Press (OUP) as a Manager of Academic Excellence, where you will play a pivotal role in shaping the academic journey of partner schools. If you're looking for a meaningful career move, this role offers the chance to make a real impact in the education sector while aligning with OUP’s mission of excellence in learning and teaching. You’ll be part of a dynamic team that values innovation, collaboration, and customer delight, working on cutting-edge educational tools and digital platforms.

Opportunity – the ‘what’

As Manager, Academic Excellence, you will:

• Oversee the academic implementation of Oxford Advantage in partner schools.
• Conduct regular school visits to train teachers and ensure smooth system execution.
• Deliver timely training sessions and Individual School Visits (ISVs).
• Design and execute training modules for educators and conduct coaching sessions.
• Ensure zero unresolved complaints in your territory beyond 7 days.
• Drive 100% retention of partner schools through effective academic support.
• Promote and enhance the use of Learning Management Systems (LMS) and digital products.
• Identify and act on upsell and cross-sell opportunities in collaboration with internal teams.
• Lead innovative customer engagement initiatives.
• Train internal team members in your region.
• Maintain accurate reporting, auditing, and documentation.

About You

Essential Criteria

• Graduate or postgraduate degree in any discipline.
• Minimum 4 years of relevant industry experience.
• Strong communication skills.
• Tech-savvy with a solid understanding of the EdTech domain.
• Experience in teacher training and integrated services.
• Familiarity with LMS and computer applications.
• Excellent relationship-building skills.
• Willingness and ability to travel 15–20 days per month.

Desirable Criteria

• Experience working with both private and public educational institutions.

Queries

Please contact shariq.anwar@oup.com with any queries relating to this role.