Manager, Digital Retention

Manager, Digital Retention

Location: Bangalore

About the Role

This is a unique opportunity to be at the forefront of academic transformation in schools. As part of Oxford University Press’s Education division, you’ll play a key role in enhancing the academic journey of partner schools. This position supports OUP’s mission to foster learning through innovation and excellence. You’ll work with cutting-edge digital tools, contribute to teacher development, and help schools implement integrated learning systems. If you're passionate about education and technology, this role offers a fulfilling career path with meaningful impact.

Key Responsibilities

As Manager, Digital Retention, you will:

• Manage the academic engagement of partner schools to drive revenue, retention, upsell, and cross-sell opportunities.
• Monitor and support the execution of Oxford Advantage programs in schools.
• Conduct regular school visits to train educators and ensure smooth implementation.
• Deliver high-quality training sessions and instructional support visits (ISVs).
• Facilitate educator coaching and execute training modules.
• Address and resolve school concerns within 7 days of acknowledgment.
• Ensure 100% retention of partner schools through effective academic implementation.
• Promote and enhance LMS usage across user schools.
• Drive adoption of digital products in the region.
• Identify upsell and cross-sell opportunities and collaborate with internal teams.
• Lead innovative customer engagement initiatives to boost satisfaction.
• Train internal teams and resources within the region.
• Manage reporting, auditing, and documentation processes.

Your contributions will directly impact the success of academic programs and strengthen OUP’s relationships with partner institutions.

About You

Essential Criteria

• Graduate or postgraduate degree in any discipline.
• Minimum 4 years of relevant industry experience.
• Strong communication and relationship-building skills.
• Tech-savvy with knowledge of the EdTech domain.
• Experience in teacher training and integrated services.
• Understanding of LMS platforms and computer applications.
• Willingness to travel 15–20 days per month.

Desirable Criteria

• Experience in academic implementation and customer engagement.
• Ability to collaborate with cross-functional teams.

Queries:
Please contact shariq.anwar@oup.com with any questions related to this role.