Manager, Digital Retention
Chennai, TN, IN, 600001
About the Role
Location - Hyderabad
Introduction –
This role offers the opportunity to directly influence school retention and growth by ensuring that schools experience genuine value from our academic products and services. It is well‑suited for individuals who are passionate about improving learning outcomes and strengthening academic delivery.
For someone already working in the education or EdTech sector, this is a meaningful next step—enabling deeper engagement with schools, hands‑on implementation experience, and the opportunity to contribute to OUP’s mission of supporting quality education.
The role is interesting because it blends academic expertise, training, implementation, and collaboration with cross‑functional teams. You will work closely with schools, sales teams, and product teams, contributing to an environment built on integrity, support, and long‑term partnerships.
Opportunity –
Day‑to‑day responsibilities
- Support schools in the academic implementation of the blended product using both offline and online engagement.
- Ensure timely and high‑quality completion of academic interventions such as trainings and classroom observations.
- Resolve school queries and concerns through appropriate channels.
- Coordinate with state and regional teams to enhance footprint and improve engagement.
- Conduct product demonstrations in potential schools.
- Coach and support state/regional sales teams on academic aspects.
- Document and report all school‑facing interventions consistently.
- Drive planned engagement activities to ensure school delight and sustained satisfaction.
Impact on the team and OUP
Your work will directly contribute to school retention, satisfaction, and growth. By ensuring effective academic implementation, you strengthen the value schools derive from our offerings, thereby supporting broader organisational goals and expanding OUP’s presence in the region.
About You
Essential Criteria
- Graduate or Postgraduate degree with strong communication and collaboration skills.
- Minimum of 4 years of experience in the EdTech industry.
- Ability and willingness to travel 15–20 days a month.
- Strong integrity and a “Be the Cause” mindset.
Desirable Criteria
- Experience in teacher training and classroom teaching.
- Comfort working with cross‑functional teams, including sales and product.
- Experience engaging with school leaders and educators.
Queries
Please contact shariq.anwar@oup.com with any queries relating to this role.
We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.