Education Support Consultant

Education Support Consultant (Argentina)

About the company

Oxford University Press (OUP) is a department of the University of Oxford which is an exempt charity whose primary purpose is education. It furthers the University’s objective of excellence in research, scholarship, and education, by publishing worldwide.

Our Education Division in Argentina is expanding, and we are seeking for an Education Support Consultant to join our team.

About the Role

This role is ideal for someone passionate about education, customer support, and digital learning — and eager to contribute to our mission of providing high‑quality resources to schools across the region.

As an Education Support Consultant, you will play a key role in supporting customers and helping our regional team maximize its reach and impact. This is a primarily desk‑based position focused on inbound and outbound engagement, product guidance, digital onboarding, and consultative marketing for Oxford Education’s print and digital portfolio.

You will work closely with Regional Managers, Education Consultants, Marketing, Customer Service, Professional Development, and Strategic Account Managers to ensure excellent customer experience and strong territory performance.

Please note: This position does not negotiate pricing or conclude sales on behalf of OUP UK or third‑party distributors.

Key Responsibilities

• Support divisional performance in the assigned territory and ensure high‑quality customer service.
• Respond to inbound and outbound customer inquiries, providing product information and digital onboarding support.
• Identify new leads, nurture relationships, and expand product opportunities across schools.
• Use a solution‑led, consultative approach to understand customer needs and recommend appropriate OUP resources.
• Maintain accurate CRM data, track pipelines, and coordinate with Marketing and PD on leads and campaigns.
• Provide market insights and competitor feedback to inform territory strategy.
• Represent OUP with integrity, ensuring adherence to ethical and governance standards.

About the candidate

• Experience in customer support, education, marketing, or similar roles (EdTech experience a plus).
• Strong communication and relationship‑building skills.
• Comfort with remote communication platforms (Microsoft Teams, telephony tools).
• Ability to manage multiple priorities and adapt to a fast‑paced environment.
• Proactive, curious, and customer‑focused mindset.
• Fluency in Spanish; good command of English required.